BACK TO THE TABLE

Here to help.

A question, a problem, or a shot that didn’t go as planned? Get help with Swooshkey.

Email support

burritorumbero@gmail.com

Include your Swooshkey username, device model, iOS version and a short description. Please leave out passwords and sign-in codes.

Getting started

Choose Practice to play without an account, or sign in to find an online rival. Drag your mallet within your half of the table. First to seven wins; timed games use the leading score, with sudden death for a tie.

In the Studio, choose a color and draw on the top of your mallet. You can use your own drawing privately immediately. New and changed drawings require approval before they appear to online opponents.

Weekly power-ups

Your online account receives one invisible-puck shot and one double-puck shot each week, resetting Monday at 00:00 UTC. Unused charges do not accumulate. Each can be used at most once in a match. Practice has a separate supply.

The invisible shot hides from your opponent after crossing the center line. The double creates a decoy that dissolves when hit by the opponent and can score if it enters their goal.

Play fair. Keep it welcoming.

Do not use usernames or drawings that contain hate, sexual content, threats, graphic violence or harassment. Do not impersonate others, reveal anyone’s private information, cheat, exploit the service, or misuse player reports.

Use the player options during an online match or on the rankings screen to report a username, drawing or behavior, or to block that player. Blocking prevents future matching and hides that player from your rankings; it does not automatically end a match already in progress. Manage blocked players in your profile.

We review drawings and reports and may reject artwork or suspend accounts for violations. Report suspected abuse in the app or email support. For an appeal, include your username and explain what you would like reviewed. Reports are not proof of a violation; we review the available information.

Connection or sign-in trouble

Check your internet connection and reopen the app. For email accounts, use the password-reset option on the sign-in screen. An interrupted online match may be forfeited; a server interruption may abandon an unfinished match. Email us if you believe a recorded result is incorrect.

Delete your account

Open your profile while signed in and choose the account-deletion option. Confirm the request and keep the app open until it completes. If a network failure interrupts deletion, reconnect and use the retry option. You can also contact support for help.

See the privacy policy for the data we process, retention periods and how to make a privacy request.